CoreLuxo aims to make checkout secure, clear, and straightforward.
Accepted Payment Methods
We accept the payment methods displayed at checkout. Depending on your device, location, and the payment options enabled in our Shopify checkout, these may include major credit and debit cards and accelerated checkout options such as Shop Pay, Apple Pay, or Google Pay.
The payment options shown at checkout are the options available for your order.
Prices and Charges
Prices are shown in pounds sterling (GBP) and include UK VAT where it applies. Any delivery charges are shown before you submit payment. The total shown at checkout is the total you pay — you will not be asked for additional VAT, customs duty, or carrier handling fees on delivery.
By placing an order, you authorise CoreLuxo and our payment providers to charge the total shown at checkout to your selected payment method.
Secure Payment Processing
Payments are processed through secure third-party payment providers used by our Shopify checkout. We do not receive or store your full payment-card number.
Our payment providers use security measures designed to protect transaction information, including encryption and fraud-prevention controls.
When payment is taken
Placing an order is an offer to buy. A contract is formed when we email you to confirm that your order has been dispatched. If we cancel an order after taking payment, we refund you in full.
Payment Verification
To help prevent fraud and unauthorised transactions, we may need to verify payment or order details before processing an order.
If we cannot verify an order, a payment is declined, or we reasonably suspect fraud, we may cancel the order and refund any amount charged.
Refunds
Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy. After we issue a refund, your bank or card issuer may take additional time to post it to your account.
Checkout Help
If a payment is declined, first check that your billing details and available funds are correct, then try again or use another available payment method.
For payment questions, contact us at hello@coreluxo.com. Please do not send full card numbers or sensitive payment details by email.