Shipping policy

Last updated: 18 September 2026

Where we deliver

We deliver to addresses in the United Kingdom only — England, Scotland, Wales, and Northern Ireland. If you are unsure whether we can reach your address, contact us before ordering. If an address cannot be served we will contact you or cancel and refund the order in full.

Shipping costs

Standard UK delivery is free on all orders. There is no minimum spend, promotion code, membership, or other condition, and no handling or processing fee is added at checkout.

Order cut-off, processing, and delivery times

Order cut-off: 17:00 UK/London time
Processing time: 1–2 business days
Transit time: 3–7 business days after dispatch
Estimated total: 4–9 business days from the date of your order

Orders placed before the cut-off begin processing the same business day. Orders placed after it begin processing on the next business day.

Business days are Monday to Friday, excluding UK bank holidays. Weekends and bank holidays are not counted in the estimates above.

These are estimates, not guarantees. Carrier delays, weather, customs, address problems, and peak periods can affect delivery. Shipments may be sent from UK or international warehouses depending on availability.

Unless we expressly agree a different date with you, we will deliver within 30 days of your order. If we miss that, you may set a new reasonable deadline; if we miss that too, you are entitled to cancel and receive a full refund.

Customs, duties, and VAT

All prices are shown in pounds sterling (GBP) and include UK VAT where it applies.

You will not be charged customs duties or additional import fees on delivery. The total shown at checkout is the total you pay. If a carrier ever invoices you for such a charge, send it to hello@coreluxo.com and we will reimburse you.

Order tracking

When your order is dispatched we email tracking details to the address you gave at checkout. You can also check your delivery status any time on our Track Your Order page. Carrier tracking can take a few business days after dispatch to show its first scan.

Address changes

Please make sure your delivery address is complete and correct at checkout, including the postcode. If you need to change it, email us within 24 hours of ordering and we will help if processing has not yet started. Once an order has been dispatched the address cannot be changed.

Order cancellations

We can cancel an order before it is dispatched. Contact us as soon as possible. Once an order has shipped, it is handled under our Return & Refund Policy — including your statutory 14-day right to cancel.

Delayed, missing, or damaged deliveries

Goods remain at our risk until they come into your physical possession. A parcel lost or damaged in transit is ours to resolve, not yours.

If tracking shows delivery but you cannot find the parcel, please check with anyone else at the address, your neighbours, and the carrier, then contact us with your order number.

If your order arrives damaged, include photographs of both the product and its packaging so we can resolve it quickly and raise a claim with the carrier. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject damaged or faulty goods for a full refund — see our Return & Refund Policy.

Delivery questions: hello@coreluxo.com.